Welcome to our coaching relationship! There are a few guidelines that I would like you to be aware to our collaboration effect. If you have any questions, please call me.
Clients pay me on time unless prior arrangements have been made. Payment may be made by check or credit card.
My clients call on time. Please come to the call conference with updates on progress and current challenges. Let me know what you want to work on. Make copies of the enclosed client prep form, and fax or e-mail a completed form before each call. The agenda of meetings is client generated and coach supported.
Our agreement includes a set amount of calls. If you or I are on vacation, we spend more time before you/I leave and after you/I return.
My clients give me 24 hours notice if they have to cancel or reschedule a call. If you have an emergency, we will work around it. Otherwise, a missed call cannot be made up.
You may call between sessions if you need “spot coaching”, have a problem, or can’t wait to share a win with me. You can also fax or e-mail me. I enjoy delivering this extra level of service. I do not bill for additional time of this type, but I ask that you please keep the extra calls to five or ten minutes. When you leave a message, let me know if you want a call back or if you are just sharing.
I want you to be satisfied with our relationship. If I ever say or do something that upsets you or doesn’t feel right, please bring it up. I promise to do what is necessary to have you be satisfied.